Complaints are usually handled in the order they are received and based upon the type of complaint. Health and Safety issues take precedence over all other complaints and are investigated as soon as possible. Most complaints are responded to within two business days. Gaining compliance from the violating party may take up to 30 to 60 days, however, with voluntary action on the part of the violator, we strive for all violations to be addressed within 30 days of the initial complaint.

This information is kept confidential and assists us in making sure we can contact you if we need additional information to process your request or provide you with updates if requested. Lack of contact information, inaccurate location, or unclear complaint or problem descriptions may result in delayed response times.